Requires businesses to tell you where customer service agents are located and blocks federal money for companies that move call centers overseas.
This bill would make sure you know if your customer service call is going overseas or if you're talking to a robot. It would also let you ask to speak with someone in the U.S. if the agent is overseas or an AI. Plus, companies that move call center jobs out of the U.S. would lose access to federal grants and loans.
Today, businesses are not required to tell you where customer service agents are located or if you're talking to an AI. Companies can move call center jobs overseas without federal penalties or losing access to federal grants and loans. If this bill becomes law, businesses would have to disclose agent locations and AI use, and let you transfer to a U.S.-based human agent. Companies moving call center jobs overseas would face a civil penalty not to exceed $10,000 for each day of not notifying the government, be listed publicly, and generally lose access to federal grants and loans for five years.
HR 4954 · 119th Congress · AI Summary by gemini-2.5-flash · 9/10
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9 filings mentioned this bill
Amounts reflect total quarterly lobbying spend reported to the Senate, not bill-specific spending. Source: Senate LDA filings.